Working program / CRSC 2027

Three days of practical training, peer learning, and service strategy.

The final 2027 agenda is in development. This working framework shows the program rhythm and the outcomes we are designing toward.

Program tracksService growthSales & maintenanceLeadershipOperationsClient trainingTechnology & workflowPeer roundtables

Day 01

Arrival & Welcome

Connection before content.

AfternoonRegistration & arrivalAll attendees

5:00 PMWelcome receptionNetworking

6:00 PMSponsor meet & greetExpo

6:30 PMOpening remarks: the service opportunityMain stage

Day 02

Build the business case and the system.

8:00 AMBreakfast & operator exchangeNetworking

9:00 AMBuilding a service department that scalesService growth

10:30 AMSelling maintenance without becoming a commoditySales & maintenance

1:00 PMLeadership systems for accountable service teamsLeadership

2:30 PMBreakouts & peer roundtablesMultiple tracks

5:00 PMSponsor expo & evening networkingExpo

Day 03

Turn ideas into the next 90 days.

8:00 AMBreakfastNetworking

9:00 AMWorkflow and dispatch best practicesOperations

10:15 AMTurning service data into better decisionsTechnology & workflow

11:30 AMClient training / open operations workshopsBreakout tracks

1:30 PMMaintenance program deep diveService growth

3:00 PM90-day execution plan workshop & closeAll attendees

Planning framework Dates, times, session titles, meals, and tracks are subject to change until the final agenda is released.

CRSC 2027